Absa Stockbrokers and Portfolio Management's commitment to customer privacy

Absa Stockbrokers and Portfolio Management (Pty) Limited, Registration Number 1973/010798/07 ("Absa Stockbrokers and Portfolio Management"), is committed to maintaining the privacy and security of its customers' personal and private information ("customer information") submitted to Absa Stockbrokers and Portfolio Management via the https://www.absastockbrokers.co.za website ("the/this website"). This privacy and security policy ("this policy") outlines Absa Stockbrokers and Portfolio Management' practices and commitment to the customer in this regard.

This policy must be read with the Terms and Conditions for Absa Stockbrokers and Portfolio Management that is incorporated into this policy.

Our commitment to you, our customer

Absa Stockbrokers and Portfolio Management does not and will not sell or provide personal client information to third parties for independent use.

Contribute to the protection of customer privacy

• Not sharing the customer's ID or password with anyone
• Changing the customer's password regularly
• Remembering to sign off after an online session
• Not leaving the customer's computer unattended while conducting online transactions
• Helping Absa Stockbrokers and Portfolio Management maintain accurate records by letting Absa Stockbrokers and Portfolio Management know when changes occur in the customer's situation so Absa Stockbrokers and Portfolio Management can update its records accordingly
• Not sending any confidential information via non-encrypted email
• Not supplying the customer's personal and financial information to any site he/she doesn't know or trust

Protecting customer information

What is customer information?
Customer information refers to personal and private information submitted to Absa Stockbrokers and Portfolio Management via the website that identifies or relates to a customer, whether the customer is an individual or a business. This information includes details such as name, age, ID numbers, registration numbers, addresses and other contact details and banking details such as account numbers.

Why does Absa Stockbrokers and Portfolio Management collect customer information?
Absa Stockbrokers and Portfolio Management uses customer information to identify the customer and to offer better online service. Customer information is also necessary to enable Absa Stockbrokers and Portfolio Management to contact the customer in the event of any query. Absa Stockbrokers and Portfolio Management further uses customer information to bring to the customer's attention details of Absa's other services and products. The more we know about you the better we can serve you.

How does Absa Stockbrokers and Portfolio Management safeguard your information?
Keeping your financial information secure is one of Absa Stockbrokers and Portfolio Management most important responsibilities. This policy governs the behaviour of employees with regard to accuracy, confidentiality and security of all customer information.

For more about security, please consult the See the Absa Security Centre.

Sharing customer information - responsibly

The only instances in which Absa Stockbrokers and Portfolio Management is permitted to disclose customer information is when it is:

Authorised by the customer

• Absa Stockbrokers and Portfolio Management will not collect or use customer information without obtaining the customer's consent.
• In respect of marketing of services or products, consent to collect or use information can be expressed (for example signing an agreement) or implied (e.g. if the customer is given an opportunity to opt out of a specific form of information sharing, but chooses not to do so, it implies that the customer chooses to share this information).
• The type of customer information the customer will be asked to provide will vary according to the product or services required.
• Absa is made up of a number of different business units, such as Merchant Bank, Vehicle and Asset Finance and Card division. By sharing information about a customer's accounts among different business units, Absa can serve the customer more efficiently.
• Other companies routinely contact Absa Stockbrokers and Portfolio Management for credit and financial information about customers. Absa Stockbrokers and Portfolio Management will, however, only share customer information in the instances where disclosure is made at the customer's request or with the customer's consent.

Required by law
This most often relates to government tax reporting requirements or in terms of a court order or if required in terms of legislation or in accordance with common law. Absa Stockbrokers and Portfolio Management will, however, in all instances required by law, only disclose the information specifically requested.

Necessary to protect Absa Stockbrokers and Portfolio Management' interest
This will not be used as a reason for disclosing information about a customer or a customer's accounts (including name and address) to any one else, including other companies in the Absa Group for marketing purposes. However, basic procedures that protect Absa Stockbrokers and Portfolio Management' interests sometimes lead to the disclosure of specific customer information to third parties, for example, returning a cheque due to insufficient funds in an account.

In the public interest
Sometimes Absa Stockbrokers and Portfolio Management is asked to disclose customer information for matters of public interest, e.g. to assist in the prevention of crimes. Before complying with these requests, Absa Stockbrokers and Portfolio Management takes every precaution to ensure the authorities involved have legitimate grounds to make such a request.

Credit reference agencies
Information about a customer's personal debt owed to Absa Stockbrokers and Portfolio Management may be disclosed to credit reference agencies. Where the customer has fallen behind with payments and has not made proposals satisfactory to Absa Stockbrokers and Portfolio Management for repayment of debt following formal demand / or where the customer has given Absa Stockbrokers and Portfolio Management written consent or where the customer has a cheque referred to drawer, the information is placed on a cheque verification service.

Right to amend this privacy statement

Absa Stockbrokers and Portfolio Management reserves the right to amend this policy at any time. All amendments to this policy will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this policy.

Due to security reasons, we advise that you always use the latest browser version available when accessing Absa Online Share Trading. These versions are quick and easy to download - simply access the links below depending on your preferred browser.

Fully supported browsers include :

• Microsoft Internet Explorer 9 or later, click here
• Mozilla Firefox - latest version, click here
• Google Chrome - latest version, click here

The website requires Adobe Flash Player (version 10 or later) and Java JRE (version 6 or later) to allow certain features to function correctly.

This website has been designed to be scalable to suit your viewing preferences, however, we recommend using 1024 X 768 resolution. The text size used on our website was chosen according to industry standards.

To change your screen resolution, right-click on your "desktop", select "properties" and then choose "settings". Under "screen area" you can change the screen resolution to 1024 X 768, which will make everything on your screen smaller. Please note that once you click "Apply" or "OK" this will change the screen resolution for your PC and all your applications. Your settings can be changed back at any time though.

To download the latest version of:

• Adobe Flash Player, click on this link
• Adobe Reader, click on this link
• Java JRE, click on this link

Absa Stockbrokers and Portfolio Management, Iress, Business Genetics, MCI, the JSE™ and any other third-party supplier who Absa Stockbrokers and Portfolio Management relies on for providing information and / or support services in respect of the website (collectively referred to as "Responsible Parties"), cannot be held liable for information and / or services contained on the website which is beyond their control. Although care and skill is exercised by the Responsible Parties in the provision of the information and / or services, they do not warrant the truth, accuracy or completeness of the information and / or services provided and disclaim all liability for any and all claims, losses and / or damages whether direct, indirect, special or consequential and/or any expense of any nature whatsoever which may be incurred by the client by relying on and / or using any information and / or service contained within the website.

As stipulated above, although care is taken by Absa Stockbrokers and Portfolio Management to ensure the accuracy and integrity of the information and / or services provided on the website, such information and / or services are provided "as is". Absa Stockbrokers and Portfolio Management makes no representations or warranties, express or implied, with respect to the accuracy of the information and / or services contained within the website. Absa Stockbrokers and Portfolio Management, its employees, as well as any of it's affiliated companies, disclaims liability for any and all claims, losses and / or damages whether direct, indirect, special or consequential and/or any expense of any nature whatsoever which may be incurred by the client by relying on and / or using any information and / or service contained within the website. All copyright and database rights in the website belong to Absa Stockbrokers and Portfolio Management except for the JSE™ related information as stipulated below.

The information and services provided on this website should not be treated as professional or investment advice. The client should consult with a professional adviser before relying on any information and / or service on this website.

Absa Stockbrokers and Portfolio Management is licensed by the JSE™ to publish JSE™-related information. The JSE™ shall not be responsible for any error or omission in such published JSE™ information. All copyright and database rights in the JSE™ information belong to the JSE™. Redistribution of the data comprising the JSE™ information is not permitted without the express prior written consent of the JSE™. You agree to acquaint yourself with and comply with any restrictions or conditions imposed upon the use, access or storage of the JSE™ information as may be required by the JSE™. You further agree to acquaint yourself with the relevant JSE™ Rules and Directives.

Absa Stockbrokers and Portfolio Management (Pty) Limited (Registration Number 1973/010798/07 Johannesburg) is an independent stockbroking company registered with the JSE™ Ltd. We are members of the South African Institute of Stockbrokers and as such subscribe to the institute's code of ethics. Absa Stockbrokers and Portfolio Management is an Authorized Financial Services Provider FSP No. 45849 and Registered Credit Provider Reg No NCRCP68. Absa Stockbrokers and Portfolio Management complies with Absa's privacy and security policies. However, business is conducted directly with Absa Stockbrokers and Portfolio Management (Pty) Ltd.

Select the respective terms and conditions:

Jurisdiction

These terms and conditions are exclusively governed by and construed in accordance with the laws of the Republic of South Africa and are subject to the jurisdiction of the courts of the Republic of South Africa.

Important notice:  The investment services and information available on this website are not targeted at residents outside of the Republic of South Africa. In particular, nothing on this website should be interpreted as targeting persons or entities in the United States of America, Canada, the United Kingdom, Australia and Hong Kong.

Commencement, duration, termination and suspension

These terms and conditions shall commence and be effective from the date of acceptance thereof by the client and shall continue indefinitely, provided that the client may terminate the agreement with immediate effect by selecting the "Cancel Registration" option located under the Account Maintenance section on the website, whereafter the services provided to the client by Absa Stockbrokers and Portfolio Management will immediately be terminated.

Absa Stockbrokers and Portfolio Management shall be entitled to terminate this agreement on 30 (thirty) days' written notice to the client. Absa Stockbrokers and Portfolio Management may give the termination notice to the client by publication on the website, or by email or any other communication tool.

Absa Stockbrokers and Portfolio Management may temporarily suspend the use of this website to repair, maintain, upgrade, replace or improve any information or services contained within the website.

Where circumstances permit, Absa Stockbrokers and Portfolio Management shall use its best endeavours to provide prior notice of any such suspension to the client. Absa Stockbrokers and Portfolio Management shall restore the use of this website as soon as reasonably practicable after any such temporary suspension.

The system

The website displays all open orders as well as the last 20 completed, expired or cancelled orders.

JSE™ prices are supplied by the JSE™. The Absa Stockbrokers and Portfolio Management Online Share Trading service gives you access to JSE™ prices on a 15-minute delayed basis and live prices when placing an order.

Conversion of accounts and splitting of portfolios

Existing clients of Absa Stockbrokers and Portfolio Management who have portfolio or normal telephonic trading accounts may want to convert their accounts to online accounts. The online registration process must be followed and all relevant documentation, including a letter instructing us to transfer all the shares and cash balances from the existing account. Please state the account number. The new online account will be activated within 48 hours (during a business week) of the original instruction letter being received.

Clients who want to split their existing portfolio should complete the registration process; including signing the mandate and enclosing all the relevant documentation, including a letter to Absa Stockbrokers and Portfolio Management instructing us as to which shares should be transferred.

Non-resident investors

It is important that non-resident accountholders declare this fact when they complete the mandate. Failure to do so could be deemed to be a contravention of foreign exchange regulations.

South African non-residents will need to contact us for our non-resident trust account details when transferring funds.

Placing orders

This service is only available to accounts registered to trade shares online.

Orders placed in the Online Trading System will only be entered into the JSE™ Trading System once the market opens. The JSE™ is open for trading from 09:00 to 17:00 (GMT+2), Monday to Friday, excluding Christmas Eve and New Year's Eve where, if applicable, the market closes at 12:00. The JSE™ is closed on South African public holidays.

For any order to be executed, there needs to be a corresponding counterparty, thus for "buy" orders, a corresponding offer is required and for "sell" orders, a corresponding bid needs to be available. All orders are matched on price only, therefore if insufficient shares are available to match an order completely, then the order may be only partially executed.

Orders placed "At Market" will be executed immediately, in part or in full, at the best price, assuming there is a counterparty available. If there is no bid or offer available, orders will be placed at the ruling price. It is therefore strongly recommended that for illiquid stocks and in particular warrants, orders are placed "At Limit".

An "At Limit" order determines the maximum price (buy) or minimum price (sell) at which the share is to be traded. If, however, the order can be executed at a better price at that point in time, the client will benefit. An "At Limit" order will be queued in time and price priority and will only be executed once all orders ahead of it in the queue have been executed.

Once an order has been submitted, the order will appear under the "Today's Order Book" schedule until such time as the order is executed, cancelled or it expires. Email confirmation will be sent to the client when:

• an order is placed on the Online Trading System
• an order is entered into the JSE™ Trading System
• an order is executed or partially executed
• an order is cancelled or it expires

Customer communications

An email message will be deemed to be sent by:

• The client, at the time at which Absa Stockbrokers and Portfolio Management is capable of accessing such message;
• Absa Stockbrokers and Portfolio Management, at the time shown on the message as having been sent, or if not so shown, at the time shown on Absa Stockbrokers and Portfolio Management' computer system as having been sent.

An email message is deemed to be received by:

• The client, once it becomes capable of being retrieved by the client;
• Absa Stockbrokers and Portfolio Management, once we have confirmed receipt thereof to the client or responded thereto, whichever is the earlier.

An email message shall be attributed to:

• The client, if it purports to have originated from the client, irrespective of the fact that someone else may have impersonated the client or whether the message sent to Absa Stockbrokers and Portfolio Management resulted from an error or malfunction in the communication system;
• Absa Stockbrokers and Portfolio Management, if it has been sent by a duly authorised representative and such representative acted within the scope of such authority or by an automated system programmed by Absa Stockbrokers and Portfolio Management and such system operated without error or malfunction.

Unauthorised use of access codes

The client must keep his/her password secret. The client must not disclose this password, thereby giving access to any unauthorised person. The client must take all reasonable precautions to prevent unauthorised use of the services provided via the website including unauthorised access to the Absa Stockbrokers and Portfolio Management Online Share Trading service. If the client suspects that any person has obtained unauthorised access to their account, the client must immediately notify Absa Stockbrokers and Portfolio Management on 011 647 0888 during office hours and immediately change the password. If a client elects to ordinarily change their password, this may be done via the website.

If any unauthorised person obtains the password in any manner whatsoever, such a person will be regarded as the client's duly authorised agent with full authority to access the website and use the services provided on the client's behalf, unless the client is able to prove that the person has obtained the password due to Absa Stockbrokers and Portfolio Management' negligence or due to internal fraud in Absa Stockbrokers and Portfolio Management. Absa Stockbrokers and Portfolio Management shall not be liable for any and all claims, losses and / or damages whether direct, indirect, special or consequential and / or any expense of any nature whatsoever which may be incurred by the client in the event of any unauthorised person using the Absa Stockbrokers and Portfolio Management website as the client except where any unauthorised person obtained the clients password due to Absa Stockbrokers and Portfolio Management' negligence, or due to internal fraud in Absa Stockbrokers and Portfolio Management.

Statements

Absa Stockbrokers and Portfolio Management will upon the client's request forward to the client monthly statements and contract notes via email. The client must register for this service, under the "Secure Email Password" link located under the maintaining my account section of the website. The email forwarded to the client will be encrypted. It is the client's responsibility to ensure that the email address provided is correct and functional. Absa Stockbrokers and Portfolio Management will not be responsible if the client fails to receive their statement by virtue of the client providing an incorrect email address or one which is inoperative.

Disclaimer

Absa Stockbrokers and Portfolio Management, Iress, Business Genetics, MCI, the JSE™ and any other third-party supplier who Absa Stockbrokers and Portfolio Management relies on for providing information and/or support services in respect of the website (collectively referred to as "Responsible Parties"), cannot be held liable for information and/or services contained on the website which is beyond their control. Although care and skill is exercised by the Responsible Parties in the provision of the information and/or services, they do not warrant the truth, accuracy or completeness of the information and/or services provided and disclaim all liability for any and all claims, losses and/or damages whether direct, indirect, special or consequential and/or any expense of any nature whatsoever which may be incurred by the client by relying on and/or using any information and/or service contained within the website.

As stipulated above, although care is taken by Absa Stockbrokers and Portfolio Management to ensure the accuracy and integrity of the information and / or services provided on the website, such information and / or services are provided "as is". Absa Stockbrokers and Portfolio Management makes no representations or warranties, express or implied, with respect to the accuracy of the information and / or services contained within the website. Absa Stockbrokers and Portfolio Management, its employees, as well as any of its affiliated companies, disclaims liability for any and all claims, losses and / or damages whether direct, indirect, special or consequential and / or any expense of any nature whatsoever which may be incurred by the client by relying on and / or using any information and / or service contained within the website. All copyright and database rights in the website belong to Absa Stockbrokers and Portfolio Management except for the JSE™-related information as stipulated below.

The information and services provided on this website should not be treated as professional or investment advice. The client should consult with a professional adviser before relying on any information and / or service on this website.

Absa Stockbrokers and Portfolio Management is licensed by the JSE™ to publish JSE™-related information. The JSE™ shall not be responsible for any error or omission in such published JSE™ information. All copyright and database rights in the JSE™ information belong to the JSE™. Redistribution of the data comprising the JSE™ information is not permitted without the express prior written consent of the JSE™. You agree to acquaint yourself with and comply with any restrictions or conditions imposed upon the use, access or storage of the JSE™ information as may be required by the JSE™. You further agree to acquaint yourself with the relevant JSE™ Rules and Directives.